Shipping policy

Shipping Policy

We strive to ensure that your order reaches you in a timely manner while maintaining the highest quality standards. Below are the details of our shipping process:

Processing & Shipping Times

  • Processing Time: Orders are typically processed within 2-4 business days before they are shipped.
  • Shipping Time: Once shipped, orders usually arrive within 6-8 business days, depending on your location.
  • Estimated Total Delivery Time: From the date of purchase, you can generally expect to receive your order within 8-12 business days. However, we provide a buffer to account for potential shipping delays.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your package’s journey.

Shipping Rates

Shipping is free within the US. Outside of the US, shipping rates are calculated at checkout based on your location and order size.

International Shipping

We proudly ship worldwide! However, please keep the following in mind for international orders:

  • Delivery Times: Shipping times vary depending on the destination and customs processing. On average, international orders arrive within 10-20 business days from the order date.
  • Customs & Duties: Your order may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the buyer’s responsibility and are not included in our shipping fees. We recommend checking with your local customs office for details on potential charges.
  • Tracking: International shipments include tracking, but updates may be less frequent depending on the destination.
  • Delays: Customs processing and international logistics can sometimes cause delays beyond our estimated delivery time. If your package hasn’t arrived within 20 business days, please contact us at [your email/contact info], and we’ll do our best to assist you.

Delays & Issues

While we work hard to ensure timely delivery, delays may occasionally occur due to customs processing, carrier issues, or unforeseen circumstances. If your order has not arrived within the estimated timeframe, please contact our support team at [your email/contact info].

Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as delivered. Please enter your correct unit or house number and contact number when filling in your shipping information, otherwise incomplete number information or invalid address may cause lost, misplaced, or incorrectly delivered shipments. If you experience an issue, please contact the carrier or reach out to us for assistance.

By placing an order, you agree to the terms outlined in this policy.